OneTwenty

A custom WordPress plugin that lets charities run their own surveys and collect donations in the same flow

Project Insights

OneTwenty is a sophisticated platform designed to empower charities and organizations by allowing them to create surveys and gather feedback from their end-users. It integrates a donation feature, encouraging respondents to contribute financially to the organizations. The site includes robust functionalities like abandoned-survey email reminders and distinct roles for admins and charities, while maintaining a smooth and efficient user experience.

Problem

OneTwenty needed a comprehensive digital solution to enable charities and organizations to create and manage secure surveys, gather feedback, and facilitate donations. The client had no previous online presence and relied solely on traditional methods, which were inefficient and limiting.

Solution

Provis built a WordPress website with a custom plugin for creating and managing surveys, with secure payment integrations using Stripe, PayPal and PayPoint for donations. The plugin also includes a reporting dashboard, automated data export and email reminders for abandoned surveys.

A Look at OneTwenty

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The Challenges in Detail

OneTwenty had a vision: to provide a platform where charities and organizations could easily create and manage surveys and receive donations. However, they faced several challenges:

Lack of Online Presence: Without any existing website or digital footprint, they needed a robust and user-friendly online platform.
Manual Survey Management: Traditional survey methods were time-consuming and prone to errors, requiring a secure and efficient digital solution.
Donation Integration: They needed a seamless payment gateway integration to facilitate donations through the platform.
Data Management Issues: Manual export and reporting of survey data were inefficient and led to delays.
User Engagement: Ensuring high user engagement and participation in surveys was crucial, necessitating features like email reminders and easy-to-navigate interfaces.

OneTwenty was determined to overcome these challenges and create a platform that would revolutionize how charities and organizations interact with their audiences. That’s when the Provis team came into play.

Technologies & Frameworks

WordPress

PHP

JavaScript

Stripe

PayPal

PayPoint

The Beginning of Transformation

OneTwenty’s vision was clear, but turning it into reality required a partner who understood their unique challenges and ambitions. Our team looked closely at OneTwenty’s challenges and proposed a custom WordPress plugin, with surveys, charity accounts and payments in one place, instead of stitching together separate off-the-shelf plugins.

With a clear vision in mind, the team embarked on the project, adopting an Agile development process. This approach ensured flexibility and timely delivery. The development journey unfolded in carefully structured phases:

Custom WordPress Plugin Development

A crucial part of the project was developing a custom WordPress plugin from scratch. This plugin enabled the creation and management of surveys, client accounts, and provided secure payment integrations. The plugin was built using PHP, ensuring a robust and scalable architecture.

Backend Development

The backend infrastructure was designed to support the platform’s various functionalities. Databases were set up to store client information, survey setups, and survey responses securely. The team ensured that the backend was efficient and capable of handling large-scale operations.

Payment Integration

To facilitate donations, the platform integrated secure payment gateways, including Stripe, PayPal and PayPoint. These integrations allowed users to make donations seamlessly, supporting the charitable causes associated with each survey.

Automated Email Reminders & Data Export

Implemented automated abandoned survey reminders to boost completion rates and developed CRON scripts for scheduled survey data export via CSV and API for seamless analytics.

Testing and Launch

Throughout the development process, rigorous testing and quality assurance measures were implemented. This ensured that the platform was secure, reliable, and free of any critical issues before launch. After thorough testing, the platform was deployed. The team has provided ongoing support since launch, addressing challenges as they arise.

A New Chapter

With OneTwenty, charities now have access to a powerful digital tool that transforms surveys into meaningful action. This wasn’t just about building a platform. It was about enabling real impact. OneTwenty empowers charities and organizations to securely create and manage their own surveys, gather valuable feedback, and drive donations.

Provis Technologies’ expertise and commitment were instrumental throughout this journey. Every detail of the platform was thoughtfully designed to meet OneTwenty’s unique needs.

Higher Survey Completion Rates

Abandoned survey reminders increased completion rates by 40%.

Exceptional Efficiency

Streamlined processes and automated tasks reduced manual efforts by 70%.

Secure & Efficient Transactions

More than 40 donations were processed securely within the first three months.

Scalability Achieved

The platform successfully supported multiple charities and thousands of respondents.

Drive Data-Driven Decisions

Comprehensive reporting and data management features provided actionable insights for better decision-making.