Let AI Answer Routine Tickets. Your Team Takes the Rest.

01 What is AI customer support automation?

An assistant that answers routine customer questions on chat, email or WhatsApp from your own records, and passes everything else to a person with the conversation attached. It takes the repeated questions off your team, so people spend their time on the tickets that need judgement.

02 Is this an AI customer service chatbot?

Partly. Chat is one channel; the same assistant can answer email and WhatsApp, and sort and route tickets for your team. Unlike a scripted chatbot, it reads the question in the customer's own words and answers from your records, and it hands off when they cannot answer.

03 Which questions can it answer?

Questions whose answer is in your records or help pages, such as order status, stock, delivery, returns policy and account details. We start with the one your customers ask most, and add more once its answers have proved right on your past tickets.

04 Can it work on WhatsApp?

Yes. WhatsApp is one of the channels we build for, alongside website or app chat and email. The assistant answers routine questions in the chat and passes it to a person on your team when it cannot answer, so the customer stays in the same conversation.

05 What happens when it does not know the answer?

It hands the ticket to a person, with the conversation and a short summary, instead of guessing. The ProvisCommerce support assistant, a pilot, works this way. When its records cannot answer a customer, it passes the question to a person.

06 Can it automate support tickets, not just chat?

Yes. It can label each new ticket by topic and urgency, route it to the right person, add a summary, and draft a reply from your records for a person to check and send. Ticket automation is often a safe first step, because a person still sends every reply.

07 Will it work with our helpdesk?

We connect to the helpdesk, store or CRM you already run, through the connection it offers other software (its API), so tickets stay where your team works today. Tell us which tools you use at the discovery call, and we confirm how we would connect them before you commit.

08 How do you keep customer data safe?

Each customer sees only their own orders and details, and fields you keep private stay out of the model's reach. With hosted models from OpenAI or Anthropic, messages are processed by that provider; with open models on your own servers, they stay inside your network.

09 Why start with a pilot?

Because the answers have to be right on your tickets, not on a demo. A pilot runs on a copy of your records against your past tickets, so you see how many it answers correctly and how many it hands off before any customer sees it. Then you decide to go further, change course or stop.

10 How much does AI customer support automation cost?

Three things drive the cost: the channels, the systems the assistant reads, and how many kinds of question it answers. Tell us what your customers ask, and within two working days we come back with an approach, a rough timeline and a rough number.

11 How long does it take?

It depends on the channels and the systems involved. We start with a pilot on the question your customers ask most, so your team sees it working before we build more. We agree the timeline at the discovery call.

12 Who owns the assistant and its code?

You do. Your code repository, cloud account and domain are in your company's name; our team joins as collaborators, and you can remove access at any time. If you want us to, we monitor the assistant after launch and keep it updated.

13 Do you work with UK and US clients from India?

Yes. We sign an NDA before we start, on request, and work only in the accounts you invite us into. Your code repository, cloud account and domain stay in your company's name.